COVID-19 Policies and Procedures for our Guests
Cilantro and Chive has always had a tireless commitment in maintaining our environment to be safe, clean, fresh and FUN for all of our guests and our employees.
Now, more than ever.
These measures we’ve put in place have your best intentions in mind – but also the people around you, our team, and the families we help support. Procedures inspired by the recommended and mandated AHS guidelines. When and if these policies change, we will change and adjust with them.
Cilantro and Chive will continue to work hard in being a leader in our industry and our community. You expect nothing but the best from us, so we’ve spent a lot of time to improve our environment, our training, our policies, and our standards to meet and exceed your expectations.
Our entire team at Cilantro and Chive want to THANK YOU for your ongoing support, your understanding in following these policies, and your empathy during this time!
The team will take a little bit longer to take all the proper steps to ensure your health and safety. Their jobs have completely changed, things are different, and it’s a little unnerving for all of us. We are focused in giving you the best experience possible.
Again, thank you for your patience.
Please respect all of the people around you and let’s kick back and have some fun!
Any questions, concerns, or comments of any kind please do not hesitate to let us know directly at rieley@cilantroandchive.ca.
We LOVE to hear any and all feedback.
If you or anyone in your party has experienced cold-like symptoms, or been in direct contact with someone who has cold-like symptoms such as (but not limited to) fever, cough, sore throat, tiredness, or shortness of breath – we kindly ask that you reschedule your visit or call us at (403) 782-2882 to cancel
your reservation. We encourage you to call 811 and have an AHS self-assessment for COVID-19:
https://myhealth.alberta.ca/journey/covid-19/Pages/COVID-Self-Assessment.aspx
What we expect from you
- Effective July 1st, all AHS and government restrictions are no longer in place and masks do not need to be worn by our guests.
- Contact information will still be collected from one person in your group. This includes a “Full Name” and applicable phone number.
- One person from each table will fill out a survey of questions confirming that everyone from the group is abiding by the current AHS guidelines.
- Guests will be handed one laminated menu per every 4 guests (food on one side, beverage on the back) and Kids Menus to anyone under the age of 10 with a disposable pack of crayons.
- QR Codes for “EATS” and “DRINKS” will be on each table, also on floor decals, and in other areas of the restaurant. You can simply scan the QR Code with your smartphone camera to bring up our entire food menu, what’s on tap, cocktails, wine, etc,
- Sanitizer bottles will be placed on every table and throughout the restaurant to promote proper sanitation, and for ease of use for our guests.
- Our team will be happy to bring your paid pickup order out to your vehicle curbside. Please inform them of you wanting this option.
- Bar stools have been completely removed at this time.
- All of our tables are still distanced and/or separated by a physical barrier including the backs of our booths to ensure proper physical distancing.
For updated public health measures, please visit : https://www.alberta.ca/enhanced-public-health-measures.aspx#regions
Any questions, concerns, or comments of any kind please do not hesitate to let us know directly at rieley@cilantroandchive.ca
What you can expect from us
- Each of our employees and management conduct a pre-screening process before each and every shift through a program called “InUnison”. Employees are screened with a variety of questions, and if any answered positively, they are unable to enter the building and our management team is notified.
- All employees of Cilantro and Chive have their temperatures recorded when they arrive for their shifts. Any team members registering a temperature higher than 38C or 100.4F will be asked to leave immediately and conduct an AHS self-assessment.
- PPE (personal protective equipment / masks) are worn at all times.
- All employees will wash/sanitize their hands at minimum every 15 minutes. A timer in the kitchen and at our front host station goes off every 15 minutes as a reminder for all team members.
- All of our service and kitchen team will be wearing approved PPE at all times.
- All tables, chairs, booth seats, and barriers are sanitized and cleaned throughout the day. Including touch points like chairs, booths, seats, physical barriers and more.
This past year and a half has been one of the most challenging for all of us.
Due to the ongoing support from some of the BEST guests hands down, and the love of this community, we have been able to survive and get to where we are today. Because of this support, we have been able to pause, reset, and change our business to adapt to better meet your needs and ensure the very best in health and safety for everyone.
As we continue to navigate this global pandemic, we are diligently taking all the necessary steps at the direction of Alberta Health Services. Also will change and adjust our policies as they come. This “new normal” we were not expecting, however we’re confident that we will get through this, and have a crisp high-five waiting on the other side.
We look forward to seeing you!
(from a safe distance, of course)